Overview
Ozync ("we", "our", or "us") operates this service. This Privacy Policy explains how we collect, use, and protect your information when you use our waitlist and reservation management service.
Information We Collect
When you join a waitlist or make a reservation through Ozync, we collect:
- Name
- Phone number
- Email address (optional)
- Special requests or notes
- Reservation date and time preferences
The "special requests or notes" field is intended for non-medical hospitality preferences only — such as dietary restrictions, seating preferences, or accessibility needs. Do not enter Protected Health Information (PHI), medical history, treatment information, or other sensitive personal information in this field. Ozync does not treat free-text fields as PHI and does not apply HIPAA-grade safeguards to them.
How We Use Your Information
We use your information to:
- Add you to the business's waitlist or reservation list
- Send SMS notifications about your queue status and appointments
- Send post-visit follow-ups on behalf of the business you visited: a request to review your visit and a reminder to rebook
- Allow the business to contact you regarding your visit
- Display your position in the queue
SMS Notifications
By providing your phone number and checking the SMS consent checkbox on the waitlist or reservation form, you expressly consent to receive SMS text messages from the business you are visiting. The messages are sent by Ozync LLC on behalf of that business, through Twilio, a third-party messaging service. Program name: Ozync Client Notifications. Consent to receive text messages is not a condition of any purchase.
Types of messages you may receive:
- Waitlist status updates (e.g., "You're next! Please head in")
- Queue position notifications
- Reservation and appointment confirmations and reminders
- Service-ready and turn alerts
- Post-visit follow-ups from the business you visited: a request to leave a review, and a reminder to rebook
Message frequency: Typically 1-5 messages per visit for waitlist clients and 1-3 messages per reservation, depending on your queue status. After a visit you may receive at most two follow-up messages: one review request (no more than once every 30 days) and one rebooking reminder 4-8 weeks later.
Message and data rates may apply. Your carrier's standard messaging rates apply.
Opt-out: You can opt out at any time by replying STOP to any SMS message. You will receive a confirmation message and no further texts will be sent.
Help: Reply HELP to any SMS message for assistance, or contact us at support@ozync.com. Carriers are not liable for delayed or undelivered messages.
Data Sharing
Your information is shared only with the business you are joining the waitlist or making a reservation with. We do not sell your personal information to third parties. We use Firebase (Google Cloud) to store data securely and Twilio to send SMS notifications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, other than the service providers that deliver the messages on our behalf.
Healthcare Data and HIPAA
Ozync is not HIPAA-compliant and is not designed to store, transmit, or process Protected Health Information (PHI). Ozync is not a HIPAA Business Associate. If you are a healthcare provider or other HIPAA-covered entity, you may not use Ozync to handle PHI. See our Terms of Service for full restrictions.
Data Retention
Your waitlist and reservation data is retained by the business for their operational needs. Businesses may delete your information at any time. If you wish to have your data removed, please contact the business directly or email us at support@ozync.com.
Analytics and Browser Storage
On our marketing website we record basic, anonymous usage events — pages viewed, whether you scrolled, and which buttons you clicked — so we can understand how people find and use Ozync. These events are not linked to your name or email address, and we do not use third-party advertising trackers. If we ever run ads again, a Google Ads conversion cookie would be set only after you choose OK on a small cookie notice, and never if your browser sends a Global Privacy Control signal.
To do this we store a small amount of information in your browser: a random session identifier, and, if you arrived from a link we can identify (for example an ad or a search engine), the campaign name and the referring website. This is stored for up to 90 days so that we can tell which sources bring people to Ozync, and it is never sold or shared. If your browser sends a Global Privacy Control signal, or you choose No thanks on our cookie notice, it is kept only for your current visit and discarded when you close the tab. You can clear it at any time using your browser's "clear site data" or private browsing mode. This applies to our marketing website only — waitlist and booking pages store only what is needed to run the service.
Security
We implement industry-standard security measures to protect your information. Data is transmitted over encrypted connections (HTTPS) and stored securely in Firebase Cloud Firestore.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us at support@ozync.com