Agreement to Terms

By accessing or using the Ozync platform ("Service"), including our website, mobile applications, and guest web forms, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

Description of Service

Ozync, operated by Ozync LLC (Loganville, Georgia, USA), is a waitlist, appointment and booking platform for salons and other service businesses. Clients join a waitlist or book through a business's Ozync web form, receive SMS notifications about their visit, and may receive post-visit follow-ups from that business: a review request and a rebooking reminder.

SMS Messaging Terms

By providing your phone number and opting in to SMS notifications on a waitlist or booking form, you consent to receive text messages from the business you are visiting, sent by Ozync LLC on its behalf through Twilio. Consent is not a condition of any purchase.

Program name: Ozync Client Notifications, sent by Ozync LLC on behalf of the business you visit
Message types: waitlist status updates, appointment confirmations and reminders, service-ready alerts, and post-visit follow-ups (a review request and a rebooking reminder) from the business you visited
Message frequency: Typically 1-5 messages per visit for waitlist clients and 1-3 messages per appointment; after a visit, at most one review request (no more than once every 30 days) and one rebooking reminder 4-8 weeks later
Message and data rates may apply. Your carrier's standard messaging rates apply
Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further texts
Help: Reply HELP to any message, or email support@ozync.com for assistance
Privacy: No mobile information is shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

Guest Responsibilities

As a guest using Ozync, you agree to:

Provide accurate information when joining a waitlist or making a reservation
Not misuse the service by creating false or duplicate entries
Not interfere with or disrupt the operation of the Service

Business Responsibilities

Businesses using the Ozync platform agree to:

Use the Service in compliance with all applicable laws and regulations
Obtain proper consent before adding guests to waitlists or sending notifications
Not use the platform to send unsolicited marketing messages
Maintain the accuracy of their business information

Business Listings and Third-Party Booking Surfaces

To help clients find and book with you, you authorize Ozync to share your business information (such as your business name, address, phone number, hours, services, prices and availability) and a link to your Ozync booking or waitlist page with third-party search, maps and booking services, including Google Search and Google Maps. Clients who use those links complete their booking on your Ozync page. You confirm that you have the right to list the business and that the information you provide is accurate. You can ask us to stop sharing your listing at any time by contacting support@ozync.com.

Healthcare and HIPAA

Ozync is a hospitality and appointment management platform. The Service is not HIPAA-compliant and is not designed for use by HIPAA-covered entities — including healthcare providers, health plans, or healthcare clearinghouses — for the storage, transmission, or processing of Protected Health Information ("PHI") as defined under HIPAA. Ozync is not a HIPAA Business Associate and has not executed a Business Associate Agreement.

By using the Service, you represent and warrant that either (a) you are not a HIPAA-covered entity, or (b) if you are, you will not upload, store, or transmit any PHI through the Service. Use of the Service in connection with any healthcare activity that involves PHI is prohibited.

Violation of this section is a material breach of these Terms and may result in immediate account suspension or termination. You agree to indemnify Ozync for any claims, damages, penalties, or expenses arising from your use of the Service in violation of this section.

Acceptable Use

You agree not to:

Use the Service for any unlawful, harmful, or fraudulent purpose
Upload, store, or transmit Protected Health Information (PHI), payment card data outside of Ozync's authorized payment integrations, government identifiers, or other sensitive personal data not contemplated by the Service
Attempt to gain unauthorized access to Ozync systems or other users' data
Reverse-engineer, decompile, or copy any part of the software
Resell, sublicense, or transfer access to the Service without written consent
Interfere with the security, integrity, or availability of the platform
Send unsolicited marketing messages or otherwise violate telecommunications laws including the TCPA

Ozync reserves the right to investigate and take appropriate action — including account suspension or termination — for any suspected violation.

Intellectual Property

The Ozync name, logo, and all related trademarks, service marks, and content are the property of Ozync LLC. You may not use, reproduce, or distribute any content from the Service without our prior written consent.

Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by applicable law, Ozync shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, profits, or business opportunities arising from your use of the Service.

We do not guarantee the availability, accuracy, or reliability of SMS delivery, which depends on third-party carriers (Twilio and downstream networks). We are not liable for actions or failures of third-party services, including Stripe, Twilio, Firebase, or other cloud infrastructure providers.

Ozync's total cumulative liability under these Terms shall not exceed the greater of (a) the total fees paid by you to Ozync in the three (3) months preceding the claim, or (b) one hundred US dollars ($100).

Indemnification

You agree to indemnify, defend, and hold harmless Ozync and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, your infringement of any third-party rights, or your violation of any law (including HIPAA, the TCPA, or state privacy laws).

Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Georgia.

Contact Us

If you have questions about these Terms of Service, please contact us at support@ozync.com