Setup Guides
Getting Started
Get your website link, add it to Google Business, and find your appointments
TV Display Setup
Set up a TV or monitor to show your live waitlist with the Amazon Signage Stick and the Ozync Waitlist app
Ozync Hardware
Kiosks, registers, TV sticks, and NFC signs — what we offer, prices, and how ordering works
Check-In Kiosk Setup
Turn an iPad or tablet into a self-service check-in station for walk-ins
Digital Waivers
Collect signatures before service — at the kiosk and online
Your Website
Pick a template, add your photos, and make your site link your own
NFC Tap-to-Join Setup
Let guests join your waitlist by tapping their phone on a sticker — no camera, no app
Stripe Account Setup
Connect your Stripe account to accept card payments through Ozync
Taking Card Payments
Stripe with Tap to Pay or an Ozync terminal, or keep your Square account and Square Terminal
AI Assistant & AI Receptionist
A chat on your website that answers and books, and an AI Receptionist that answers your phone (Pro + Marketing + AI, US and Canada only)
Marketing & Ozync Media
Email campaigns, follow-up texts and wallet notifications that bring regulars back, the offers they carry, and a video editor who runs your social media
Gift Cards, Client Pass & Loyalty
Sell and redeem gift cards, send coupons, give credit, redeem offers at checkout, and reward regulars on one wallet pass
Deposits & Booking Policy
Take a deposit or the full price when clients book online, show your terms, and accept promo codes
Promo Codes, Packages & Memberships
Discount codes for online booking, prepaid service bundles, and monthly or yearly plans
Clients: Tags, Notes & CSV Import
Your client list, tags, manual entries, importing from a spreadsheet, and texting clients
Dashboard: Overview, Sales & Team
Today, this week and the month with comparisons, where website visitors come from, upcoming bookings, and all locations at once
Plans & Billing
Free for your first 25 clients, then Pro, Pro + Marketing or Pro + Marketing + AI — what counts, what happens at 25, and how to subscribe, change or cancel
Contact Us
Have questions or need help with Ozync? We'd love to hear from you.
Email Support
support@ozync.com
Phone Support
(516) 728-0455
Video Tutorials
YouTube @ozyncapp
Frequently Asked Questions
How do guests join my waitlist?
Four ways, all leading to the same form: on your website, by scanning your QR code, by tapping an NFC sticker, or on a check-in kiosk you leave on the counter. Guests never download an app.
How do SMS notifications work?
When you notify a guest in the app, they get a text saying it's their turn. Guests have to give a phone number and agree to texts when they join — so leave the phone field on, and consider making it required. Businesses in India get the same notifications over WhatsApp instead; you can switch between SMS and WhatsApp under Settings → Messages in the app.
How much does Ozync cost?
Your first 25 clients are free, with every Pro feature and no credit card. After that, Pro is $19.99/month or $179.99/year; Pro + Marketing ($59.99/month) and Pro + Marketing + AI ($99.99/month) are available in the US and Canada. Details in Plans & Billing.
Can guests check their status?
Yes. After joining, guests land on a page showing their position in the queue, and can reopen it any time to see where they are.
How do appointments work?
Guests pick a date and time from your website. You control your hours, how long each service takes, and how many guests you can take at once — all from the app.
Where do I find each page?
The ozync.com sidebar and the apps' More tab use the same groups: Front desk (Calendar, Walk-ins, Kiosk, QR & Tap, TV Displays), Clients (Clients, Waivers, Wallet Pass), Offers (Coupons, Promo Codes, Gift Cards), Services (Services, Packages, Memberships), Team (Staff, Attendance), Payments (Checkout, Transactions, Reports), AI (AI Receptionist, AI assistant), Marketing (Overview, Email, Texts, Push notifications, Ozync Media), Website (Site Editor, Online Booking — called Online Clients on ozync.com), Settings and Support. Tap a group to open it. Payment setup opens from the Checkout page.
Do I need any special hardware?
No. Ozync runs on the iPad or tablet you already have. A TV and an Amazon Signage Stick are optional if you want a lobby display, and NFC stickers cost a few dollars if you want tap-to-join.
Find these guides in your Google AI answers
Add Ozync as a preferred source and Google will feature our help articles when you ask about kiosks, waitlists, or salon check-in.
Add Ozync as a preferred source on GoogleFree, one tap, and you can remove it any time in your Google Search settings.