AI Assistant & AI Receptionist

Website editor → Details → AI assistant

Open the editor at ozync.com/site-editor (or More → Site in the app) and switch it on. Nothing else to install — the bubble appears on your site straight away.

The chat takes the place of the floating Call button in the corner of your site. Your phone number isn't hidden: a Call button sits in the chat header and in the site menu, so a visitor who would rather talk is one tap away.

More → AI assistant → Business knowledge

It already knows your hours, services and prices, address and phone from your Ozync account. Add the things that aren't on the site: where to park, what to avoid before a wax, your deposit or cancellation policy, the owner's name. Plain sentences work best — it quotes you.

• •Anything not in your notes or on the site gets a "please call us" with your number, so it never guesses.
• •Medical questions — allergies, skin conditions, what's safe during pregnancy — are always sent to a phone call, whatever your notes say.
• •Your daily recap email lists the questions it couldn't answer, so you know what to add.

Settings → Online Clients → Online booking / Online waitlist

When online booking is on, the assistant offers real openings from your availability, asks for a name and phone number, and books. The appointment lands in your calendar like any other online booking — pending or confirmed depending on your approval setting — and the client gets the usual confirmation text. With the online waitlist on, it can add a walk-in to today's list the same way.

It won't book the same phone number twice for overlapping times, and each chat can make at most two bookings — enough for a couple, not enough for mischief.

Every business can switch the chat on. The free plan includes 50 visitor messages a month, answered from your site alone. The paid plan includes 500 a month, plus your Business knowledge notes and the usage counter on the AI assistant page.

When the month's allowance is used up the bubble stays on your site but tells visitors the assistant is resting and to call. It resets on the 1st.

Most salons miss calls while their hands are busy. The AI Receptionist answers those calls for you:

• •Keep your number. Calls forward to the receptionist only when you don't pick up.
• •Books appointments and adds callers to your waitlist, using the same availability as your website.
• •Answers hours, services and prices from your Business knowledge — the same notes the website chat uses.
• •Texts the caller a confirmation and sends you a summary of every call.

More → AI assistant → AI Receptionist → Request a demo

You can hear a sample call there first. Pricing is per business and the setup is done by Ozync, so the demo is where it starts — or email support@ozync.com.

Your Website — where the chat lives, and what it reads from

Getting Started — online booking and Availability, which the chat books against