Overview
Guests sign your waiver on the screen with a finger, and a signed copy is emailed to you and stored with their visit. No paper, no clipboard, no filing.
You can require a waiver from everyone, or only from guests booking specific services — so a threading client isn't asked to sign a waxing waiver.
Choose Where Clients Sign
Settings → Online Clients → Show waiver online
Kiosk → Show waiver
There's no single on/off switch: you choose each place clients are asked. The first asks people who join or book from their own phone; the second asks at the kiosk. Nothing changes for your clients until you turn one on. New businesses start with a sample waiver you can edit.
Write Your Waiver
On the Waivers page — More → Waivers in the app, or Waivers in the ozync.com sidebar — tap + to add a waiver. Each one has:
- •Name — what the guest sees at the top, e.g. "Waxing Service Agreement"
- •Waiver text — your terms. Use
{{guestName}}and{{date}}anywhere and they fill in automatically when the guest signs. - •Notification email — where signed copies are sent. Each waiver can use a different address.
- •Questions (optional) — extra questions shown above the signature, like "any allergies we should know about?" or a yes/no photo consent.
- •Active — turn a waiver off without deleting it. Guests stop being asked; signatures you already have stay in your records.
Keep it to one waiver if you can. With two active waivers, guests are asked to sign both, one after another — and many stop after the first.
Choose Who Has to Sign
If you don't use services
Everyone signs. Nothing else to set up.
If you do use services
Waivers are linked to service categories, so only the relevant guests are asked:
More → Services → Categories → tap a category → Required Waiver
Link your waiver to Waxing and Tinting, leave Threading unlinked, and only waxing and tinting clients are asked to sign.
Guests who pick no service are asked to sign. If someone skips the service question, we can't tell what they're in for — so they get the waiver rather than slipping past it. A guest who picks only unlinked services still isn't asked.
When Guests Sign
At the kiosk
The waiver appears after they fill in the form and before they're added to the list. Someone who walks away without signing was never added.
Online (your website, QR, or NFC)
Same thing — the waiver comes after the form and before the booking is made. No signature means no spot in line and no appointment, so you never have to chase one down later.
In person, from your app
Open any guest from your waitlist or appointments and tap Sign Waiver to collect a signature at the chair — useful for someone who booked before you turned waivers on.
Guests who have already signed aren't asked twice. We match by phone number, so a regular signs once and never again.
Collecting Signatures In Person Only
Some salons would rather not put a legal form in front of someone who's just trying to book. If that's you:
Settings → Online Clients → Show waiver online (off)
Online guests book without signing; the kiosk still asks. You then collect the signature when they arrive, either at the kiosk or from the client's detail screen in your app.
Finding Signed Waivers
Every signature is emailed to your notification address as a PDF the moment it's signed, and is also stored on the guest's visit — open the guest from your waitlist or appointments to see what they signed and when.
Signed copies are kept as a record of what the guest actually agreed to. Editing or deleting a waiver later never changes a signature already collected.
Troubleshooting
Guests aren't being asked to sign
Check three things: the waiver is turned on where they join (Show waiver online under Settings → Online Clients, or Show waiver on the Kiosk page), the waiver is marked Active, and — if you use services — that your service categories are linked to it under More → Services → Categories. An unlinked category asks nobody.
Online guests aren't asked, but kiosk guests are
That's Show waiver online under Settings → Online Clients. Turn it on if you want online clients to sign too.
A guest is asked to sign twice
You likely have two active waivers. Open the Waivers page and switch the one you no longer use to inactive, or delete it — signatures already collected are kept either way.
Can I delete a waiver I no longer use?
Yes — tap the trash icon on the waiver row. Signed copies stay in your records, and any service category linked to it is unlinked automatically. If you might use it again, switch it to inactive instead.
Is a finger signature legally valid?
Electronic signatures are widely accepted in the US, and each record stores the guest's name, the exact wording they agreed to, their signature, and a timestamp. We're not lawyers, so have your own waiver text reviewed if it matters to your business.
Related Guides
Check-In Kiosk Setup — where most signatures get collected
Getting Started — open a client from your waitlist to collect a signature in person
Still need help?
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