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Stations & Walk-in Waitlist

Set up stations and manage walk-in guests in the Ozync app

When You Need This

Stations are for businesses that seat guests — restaurants, salons, threading/brow studios, barbershops, clinics. If you're only taking appointments, you don't need this. If you also run a walk-in waitlist and want to track who's seated where, follow the steps below.

1

Set Up Your Stations

Stations represent your tables, rooms, chairs, or any spot where you seat guests. Start by adding a few:

  1. Go to Settings → Manage Stations
  2. Tap "Add Station"
  3. Give it a name (e.g. "Table 1", "Room A", "Bar Seat 3")
  4. Set the capacity — the min and max number of guests it can hold
  5. Repeat for each station in your business

Tip: You can customize what stations are called in Settings → Customize Labels. For example, a salon might use "Chairs" and a medical office might use "Rooms."

2

Share Your Walk-in QR Code

Walk-in guests join your waitlist by scanning a QR code with their phone — no app download needed.

  1. Go to Settings → QR Code
  2. Print or display the QR code at your entrance or front desk
  3. When guests scan it, they'll see a simple form to enter their name and party size

You can also add walk-in guests manually by tapping the "+" button on the waitlist.

3

Manage Your Waitlist

The main screen shows your waitlist on the left and your stations on the right. Here's the flow:

Notify

When a spot opens up, tap Notify to send the guest an SMS letting them know it's their turn

Seat

When the guest arrives, tap Seat and pick a station. The station will show as occupied with the guest's name.

Clear

When the guest is done, tap Clear on the station card to free it up for the next guest

4

Checkout (Optional)

If you collect payments, you can enable a checkout flow that runs when clearing a station:

  1. Go to Settings → Payment and toggle on Enable Payment Checkout
  2. Enable the payment methods you accept (Card, Venmo, Zelle, etc.)
  3. When you clear a station, you'll be prompted to enter the bill amount
  4. Choose a payment method and confirm — the station is freed up automatically

Card payments require a Stripe account. On an iPhone, Tap to Pay takes contactless cards with no extra hardware. See our Stripe Account Setup guide.

Quick Tips

•

Station colors — Stations are color-coded by status: available, occupied, reserved, and unavailable. You can see at a glance which spots are open.

•

SMS notifications — Enable SMS in Settings → Notifications to automatically text guests when it's their turn.

•

TV display — Show your live waitlist on a TV for guests to see. Check our TV Display Setup Guide.

•

Staff access — Add team members in Settings → Staff so multiple people can manage the waitlist.

Need more help?

Contact Support