Salon Waitlist Management Software for Walk-Ins

What a walk-in waitlist app does

A waitlist app is the sign-in sheet, the "who's next?" and the "how long?" in one place. Every walk-in gets a spot in order, with their name, what they came for and who they want. Staff work from the same list on any phone or tablet, so nobody is skipped and nobody is served twice.

For a salon, the difference shows up on Saturday: the client who would have left after fifteen minutes of not knowing stays, because the TV says they are third in line and their phone will buzz when it is their turn.

How clients get on the list

Ozync gives you four ways in, and they all land on the same list, marked by where they came from.

• Check-in kiosk: an iPad or Android tablet at the door where clients sign themselves in, pick a service and a stylist, and sign a waiver if you use one.
• QR code and NFC tap sign: a client scans or taps the sign on your counter and joins from their own phone, then waits in the car.
• Add walk-in: you or your staff add someone from the app or from ozync.com in two taps, with or without a phone number.
• The AI receptionist: a caller who asks "can I come in now?" can be added to today's list by phone.

Running the list through the day

The waitlist is the first screen in the Ozync app, and the Walk-ins page on ozync.com. Everything you do to a client is one tap.

1. 1Open the client's row to see their name, phone, service, stylist and how long they have waited.
2. 2Tap Notify when a chair is about to open. They get a text that it's their turn; the message is yours to edit, and the row shows it was sent.
3. 3Tap Served when they sit. They come off the active list and the next person moves up on every screen at once.
4. 4No-show and Cancel are there for the ones who left. Both keep a note of who removed them, so the day's record is complete.
5. 5At closing, Serve all closes out whoever is left in one tap, as served or as no-shows, so tomorrow starts with an empty list.

Per-stylist queues

Most salons don't have one line; they have one line per chair. When clients pick a stylist or barber at check-in, Ozync keeps a queue per staff member, so regulars wait for the person they want and nobody else's line gets longer for it. Staff see their own queue on their phone and the whole room on the TV.

If you'd rather run one shared line, turn the staff picker off and everyone waits in order of arrival.

Texts, the TV, and the client's own status link

Three things keep the waiting room quiet. The TV display shows the list by name, so "how many ahead of me?" answers itself. The text message tells a client it's their turn wherever they are, so they can wait in the car or the shop next door. And every client who joined with a phone number gets a link to their place in line, which updates as the list moves.

You see all of it in Reports: how many walked in, how long they waited, how many were served, and the no-show rate, by day and by stylist.

Pricing

The waitlist, the kiosk, the TV display and the text notifications are all part of Ozync. It is free for your first 25 clients, no card required, then $15 a month billed annually or $19.99 month to month, flat. No per-booking, per-text or per-device fees.

Ozync also takes appointments if you want them, with a hosted booking site, but the waitlist works on its own for a walk-in-only shop.

Ozync vs. a generic waitlist app

Generic waitlist and queue apps are built for restaurants: parties, tables, quoted waits. A salon queue is per stylist, by service, and the client often signs a waiver first.